@InProceedings{,
author = "Bianca Schroeder and Mor Harchol-Balter",
title = "Web servers under overload: How scheduling can help <font color=blue>[Best Student Paper Award]</font>",
booktitle = " 18th International Teletraffic Congress (ITC)",
address = "Berlin, Germany",
month = "September",
year = "2003",
pages = "",
}