@Article{,
author = "Bianca Schroeder and Mor Harchol-Balter",
title = "Web servers under overload: How scheduling can help",
publisher = "ACM",
journal = "Transactions on Internet Topology (TOIT)",
volume = "6",
number = "1",
month = "February",
year = "2006",
pages = "20-52",
}